Attention UBT Customers: Bills are due on the fifteenth (15th) day of each month. If the fifteenth falls on a Saturday, Sunday, or Board-recognized holiday, the due date will be extended to the next business day. Payments not received by the twentieth (20th) day of the month will be considered delinquent, and accounts may be subject to service discontinuance along with additional fees and charges. For any questions regarding your bill or service, please contact Customer Service at (334) 720-0731.
Customer Service: 334-720-0700
Report Outage: 334-720-0731
Attention:
Bills are due on the Fifteenth (15th) day of each Month
Bill Payment Policy
- Bills are due on the 15th of each month.
- If the 15th falls on a Saturday, Sunday, or Board-recognized holiday, the due date will be extended to the next business day.
- Payments not received by the 20th of the month will be considered delinquent.
- Delinquent accounts are subject to service discontinuance and additional fees.
- For questions about your bill or service, please contact Customer Service at (334) 720-0731.
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Business Hours
- Monday - Thursday
7:00 a.m. – 5:00 p.m. - Friday 8:00 a.m. – 4:30 p.m.
Customer Service
- Before 5:00 PM –
For all customer account questions (billing, payments, service requests, and account information), please call 334-720-0700,
select option #1. - Utility Emergencies Only –
For outages, major leaks, or other non-billing related service disruptions, please call
334-720-0700. - Non-Emergency After-Hour Calls –
If your call is not an emergency, it cannot be addressed after hours. This includes any questions about billing or about a customer’s utility account. Please contact us again during regular business hours for assistance.
After Hours and Power Outages
- Utility Emergencies Only –
For outages, major leaks, or other non-billing related service disruptions, please call
334-720-0700.
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