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COMMUNITY PARTNERS

PAYMENT OPTIONS

NEWS CENTER

Utility Service Rules

& Regulations

PAYMENT OPTIONS

• DIRECT BANK DRAFT register at UBT office.

• CREDIT or DEBIT CARDS in person by phone online at www.yourubt.com

• CHECK MONEY ORDER CASHIER'S check in person mail night depository.

• CASH in person only

IMPORTANT CUSTOMER INFORMATION

Services may be disconnected without further notice if this bill is not paid in full by the 20th day of the month. Additional charges will be applied to bill that are not paid by the non-payment cut-off date.

To avoid a penalty payment must be received at you Beattie's office by the due date.

Payments received after the due date must be for the “AFTER DUE DATE PAY” amount shown on the front of this bill.

Failure to receive your Utility Billing Statement does not avoid charges for late Payment, non-payment, and reinstatement.

WATER & ELECTRIC GRAPHS:

EXTREME RIGHT IS THE CURRENT MONTH’S USAGE

Rules for Drive-Thru and Cashier's Window: Effective July 1, 2015

Procedures for Utilities Drive-Thru

Must have current month bill statement (No Exception)
Must have all transactions ready ( cash, debit/credit card, checks and/or money orders)
Account numbers must be on all checks and money orders
Two transactions only in drive thru
No cellphones (End all conversations before approaching window)
No loud music ( All transactions need to be heard loud & clear)
No payment arrangements made or bill printout/account history at drive-thru (See Customer Service)
No wrapped coins accepted at drive-thru window or in carrier
No loose change over $1.00 amount at window or in carrier
Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

Procedures for Utilities Cashiers’ windows inside

Must have all transactions ready (cash, debit/credit card, checks and/or money orders)
No cellphones (End all conversations before approaching window)
No wrapped coins accepted at window
No payment arrangements made or bill printout/account history at window (See Customer Service)
Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

Any questions concerning your UBT bill or account, please call or visit our Customer Service Department at (334) 720-0700/101 Fonville Street.

The Utilities Board of the City of Tuskegee Utility Service Rules and Regulations Manual

The Utility Service Rules and Regulations Manual includes the general rules and regulations pertaining to the provision of electric, water and sanitary sewer service by the Utilities Board of the City of Tuskegee. To view the manual, click below.

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