NEWS CENTER

Rules for Drive-Thru and Cashier's Window: Effective July 1, 2015

Procedures for Utilities Drive-Thru

• Must have current month bill statement (No Exception)
• Must have all transactions ready ( cash, debit/credit card, checks and/or money orders)
• Account numbers must be on all checks and money orders
• Two transactions only in drive thru
• No cellphones (End all conversations before approaching window)
• No loud music ( All transactions need to be heard loud & clear)
• No payment arrangements made or bill printout/account history at drive-thru (See Customer Service)
• No wrapped coins accepted at drive-thru window or in carrier
• No loose change over $1.00 amount at window or in carrier
• Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

Procedures for Utilities Cashiers’ windows inside

• Must have all transactions ready (cash, debit/credit card, checks and/or money orders)
• No cellphones (End all conversations before approaching window)
• No wrapped coins accepted at window
• No payment arrangements made or bill printout/account history at window (See Customer Service)
• Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

Any questions concerning your UBT bill or account, please call or visit our Customer Service Department at (334) 720-0700/101 Fonville Street.