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UTILITIES BOARD OF THE CITY OF TUSKEGEE STATE OF EMERGENCY UPDATE

As a result of the continuing Coronavirus pandemic, the Utilities Board of the City of Tuskegee (UBT) will begin a trial reopening.

Effective October 19, 2020, the lobby area of the Municipal Complex will be open for 2 days a week on Mondays and Wednesdays.
To enter the Complex customers are required to wear appropriate masks. There are no exceptions to this rule.
Also, customers will need to enter the Complex on the Fonville Rd side of the building, as that will be the only door open to customers. Temperatures will be checked before you can enter and a short questionnaire will be taken.
The number of customers that will be allowed in the building at one time will be limited to 5.
All 3 lanes of the drive-thru will remain open daily to pay bills and conduct other UBT business.
Customers can also pay or conduct UBT business by calling our customer service line 334-720-0700 during regular business hours.
Customers can also call 1-866-804-9976 to make payments or payments can be made online at www.yourubt.com.
Applications for new service can be emailed to any of our customer service representatives at the following email addresses.

athompson@yourubt.com

aabdullah@yourubt.com

klockett@yourubt.com

We apologize for any inconvenience to our customers and we continue to pray for a speedy recovery from this state of emergency. We have taken these emergency measures in a sincere effort to protect the health and welfare of all our customers, employees and residents of the communities we serve.

Gerald B. Long, General Manager

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COMMUNITY PARTNERS

PAYMENT OPTIONS

NEWS CENTER

Utility Service Rules

& Regulations

PAYMENT OPTIONS

• DIRECT BANK DRAFT register at UBT office.

• CREDIT or DEBIT CARDS in person by phone online at www.yourubt.com

• CHECK MONEY ORDER CASHIER'S check in person mail night depository.

• CASH in person only

IMPORTANT CUSTOMER INFORMATION

Services may be disconnected without further notice if this bill is not paid in full by the 20th day of the month. Additional charges will be applied to bill that are not paid by the non-payment cut-off date.

To avoid a penalty payment must be received at you Beattie's office by the due date.

Payments received after the due date must be for the “AFTER DUE DATE PAY” amount shown on the front of this bill.

Failure to receive your Utility Billing Statement does not avoid charges for late Payment, non-payment, and reinstatement.

WATER & ELECTRIC GRAPHS:

EXTREME RIGHT IS THE CURRENT MONTH’S USAGE

Rules for Drive-Thru and Cashier's Window: Effective July 1, 2015

Procedures for Utilities Drive-Thru

Must have current month bill statement (No Exception)
Must have all transactions ready ( cash, debit/credit card, checks and/or money orders)
Account numbers must be on all checks and money orders
Two transactions only in drive thru
No cellphones (End all conversations before approaching window)
No loud music ( All transactions need to be heard loud & clear)
No payment arrangements made or bill printout/account history at drive-thru (See Customer Service)
No wrapped coins accepted at drive-thru window or in carrier
No loose change over $1.00 amount at window or in carrier
Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

Procedures for Utilities Cashiers’ windows inside

Must have all transactions ready (cash, debit/credit card, checks and/or money orders)
No cellphones (End all conversations before approaching window)
No wrapped coins accepted at window
No payment arrangements made or bill printout/account history at window (See Customer Service)
Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

Any questions concerning your UBT bill or account, please call or visit our Customer Service Department at (334) 720-0700/101 Fonville Street.

The Utilities Board of the City of Tuskegee Utility Service Rules and Regulations Manual

The Utility Service Rules and Regulations Manual includes the general rules and regulations pertaining to the provision of electric, water and sanitary sewer service by the Utilities Board of the City of Tuskegee. To view the manual, click below.

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