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Frequently Asked Questions

How do I apply for new service?

 

Application Required – Each prospective customer desiring electric, water and/ or sanitary sewer service will be required to complete and sign a standard application form and/or contract before service is supplied. Each applicant is required to furnish the following information.

 

Renting/Leasing

 

  • Application for New Service (Provided by Customer Service or UBT website below).
  • Proof of Identification, such as a valid driver’s license and/or student ID.
  • Rental / Lease Verification- This is verification that permission has been granted by the property owner for the applicant to occupy the premises. This form must be filled out by landlord/ owner only and must be notarized. Any changed, modified and/or altered lease will not be accepted. (Forms can be provided by landlord, UBT customer service or UBT website).
  • Utility Deposit- UBT deposit is determined by a utility credit check based upon your utilities credit history, not your actual credit score. Utility credit check cannot be done over the phone. Customer can visit the office, send by email, or fax. Deposit must be paid by cash, debit/credit card or money order (Form provided by Customer Service or UBT website).
  • Student deposit amount is $300 plus a non-refundable Connection Fee of $35.00. Any student living outside of campus student housing must have a utility credit check done to determine deposit amount. Utility credit check cannot be performed over the phone. (Credit check is conducted by customer service or UBT website). Forms may be submitted by email, fax, or in person.

 

 Home Owners/Property Managers:

 

  • Application for New Service (Provided by Customer Service or UBT website).
  • Proof of Identification, such as a valid driver’s license, or other valid government-issued document.
  • Proof of residence/ownership of the location such as property deed, property taxes and/or closing statement.
  • Inspection (Provided by City Inspector) for applicable customer only.
  • Utility Deposit- UBT deposit is determined by a utility credit check based upon your utilities credit history, not your actual credit score. Utility credit check cannot be done over the phone. Customer can visit the office, send by email, or fax. Deposit must be paid by cash, debit/credit card or money order (Form provided by Customer Service or UBT website).

 

Business/Commercial

 

  • Application for New Service (Provided by Customer Service or UBT website).
  • Proof of Identification such as a valid driver’s license and federal tax identification number.
  • Certificate of Occupancy of property and/or location.
  • Inspection (Provided by City Inspector) for applicable customer only.
  • Utility Deposit- Commercial deposits are determined by the usage for the location. Please contact prior to your arrival for exact deposit amount. Deposit must be paid by cash, debit/credit card, money order, certified check, and/or letter of credit from financial institution.

 

Connection Requirements & Scheduling

 

  • Electric and water service will be connected within 1-2 business days, Once applicant has completed all requirements and paid deposit.
  • Service connections are made during the normal business hours. If a customer requests that service be connected outside the normal business hours, additional fees may apply.

 

 

 

 

 

Click here to apply for new service online.

 

Download and Print Forms

Application for New Service

Rental / Lease Verification Form

Form for Credit Check

 

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What are the security deposit requirements?

 

The Utilities Board of Tuskegee requires that each application for utility service be accompanied by a security deposit.

 

Utility Deposit Requirements:

 

Utility Credit Check -is based upon your utilities credit history not your actual credit score. All or half of the deposit plus a $35 non- refundable Connection Fee must be paid prior to services being connected at any location.

 

  • Utility deposits can be made by cash, money order, or debit/credit card. No checks will be accepted for utility deposit payment unless funds can be verified by the banking establishment.
  • The Utility Board does not waive utility deposits. For every meter, there must be a deposit on the account for the location in need of service.

 

Refunds/Transfer of Deposits

 

  • Deposits will remain on account throughout the life of the account. When customer requests disconnection or service is terminated by UBT, the deposit on account will be applied to any balance due, including the final bill, prior to funds being refunded.
  • Deposit refund checks will be mailed to the account holder to the last known address within 4-6 weeks unless another address is provided on disconnect form. However, no refund will be made for less than three dollars ($3.00).
  • Deposits are transferrable from one location to another as long as there is no outstanding debt on the account, and the account remains under the same account holder’s name. A transfer fee of $25.00 will be due before service is connected at new location.
  • Any balance owed on previous account must be paid in full before service can be transferred to new location. The final bill of old account will be transferred to new account once account is closed out.

 

 

 

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How can I get services connected?

 

Connection Requirements & Scheduling

 

  • Electric and water service will be connected within 1-2 business days, Once applicant has completed all requirements and paid deposit.
  • Service connections are made during the normal business hours. If a customer requests that service be connected outside the normal business hours, additional fees may apply.

 

 

Click here to get connected with new services.

 

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When is my bill due?

 

  • Utility bills are mailed out on the 1st of every month. If you do not receive a monthly bill by mail, please call or visit the utilities office as soon as possible. Failure to receive a bill does not exempt a customer from any penalty fees or disconnection of utility service.
  • Utility bills are due on or before the 15th of every month. If the 15th falls on a weekend or recognized holiday, the customer will have until the next business day to pay. Failure to pay the balance owed before that date will result in a charge of an additional 10% penalty.
  • Disconnection will take place on or after the 20th of every month. If the 20th falls on a weekend, or recognized holiday, disconnection will begin on the following business day. Any accounts with a remaining balance after the 20th without a Payment Arrangement or Company Pledge will be put on the disconnection list and charged with a disconnection fee of $10.00.
  • Once the account has been disconnected, there will be a reconnection fee of $13.00 to have service restored. The Utilities Board does not send out notices or make courtesy calls to customers whose service is set for disconnection for nonpayment on which payment is received.
  • Account balances must be paid in full before service can be reconnected. Once balance is paid in full, service will be restored by the end of the business day.
    • Trash Collection: monthly fee of $ 24.00. This is a service of The City of Tuskegee. Tuskegee University commons and E.D Nixon Apartments are excluded.
    • Franchise Fee: monthly fee of 5% of your electric, water and sewer charge. This is a fee charged by The City of Tuskegee.

 

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What are my bill payment options?

 

  • Walk Ins: cash, checks, money orders and debit or credit cards are accepted. Office and Drive Thru hours are 8:00 AM to 4:30PM.
  • By-Phone: Debit and/or Credit cards (no checks) are accepted.
  • Drop-Box: – Checks and/or money orders (no cash in drop box). The drop box is located near the drive-thru window.
  • Automatic Bank Draft: Must fill out form (see Customer Service or UBT website).
  • Online Payment: Debit and/or credit card at www.yourubt.com (Visa, Master, Discover and American Express).
  • By Mail: – If you choose to mail your payment, please include your bill stub or Account number for more accurate service. Please do not mail cash. Payments may be mailed to:

 

The Utilities Board of Tuskegee

P. O. Box 831050/101 Fonville Street

Tuskegee, Alabama 36083

 

UBT will not assume responsibility for the proper handling and posting of payments that are not accompanied by the appropriate account information. In addition, UBT will not assume responsibility for the loss of cash received in the mail or unattended depository facilities.

 

 

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What information do I need to pay my bill?

 

Payments made in person, by mail or in an unattended depository, must be accompanied by a bill stub, account number, or name and address in order to ensure proper handling and posting. UBT will not assume responsibility for the proper handling and posting of payments that are not accompanied with the appropriate account information. In addition, UBT will not assume responsibility for the loss of cash received in the mail or unattended depository facilities.

 

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Rules for Drive-Thru and Cashier's Window: Effective July 1, 2015

 

Procedures for Utilities Drive-Thru

  • Must have current month bill statement (No Exception)
  • Must have all transactions ready ( cash, debit/credit card, checks and/or money orders)
  • Account numbers must be on all checks and money orders
  • Two transactions only in drive thru
  • No cellphones (End all conversations before approaching window)
  • No loud music ( All transactions need to be heard loud & clear)
  • No payment arrangements made or bill printout/account history at drive-thru (See Customer Service)
  • No wrapped coins accepted at drive-thru window or in carrier
  • No loose change over $1.00 amount at window or in carrier
  • Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

 

Procedures for Utilities Cashiers’ windows inside

  • Must have all transactions ready (cash, debit/credit card, checks and/or money orders)
  • No cellphones (End all conversations before approaching window)
  • No wrapped coins accepted at window
  • No payment arrangements made or bill printout/account history at window (See Customer Service)
  • Please indicate to a cashier at window if your service was disconnected upon making payment for reconnection

 

Any questions concerning your UBT bill or account, please call or visit our Customer Service Department at (334) 720-0700/101 Fonville Street.

 

 

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How can I get assistance with my bill?

 

UBT offers a Helping Hands program (Subject to funding) that is designed to help customers who are unable to pay their utility bills. Customers can donate to UBT’s Helping Hands program by adding a one-time or monthly contribution to their monthly utility bill. Please consider contributing to this worthwhile program. UBT also provides payment arrangements for customers who meet certain criteria, as follows (Not all inclusive)

  • New customers cannot quality for his/her first utility bill
  • A customer who has tempered with meter or committed unauthorized practice or act
  • Customers who has granted a arrangement must enter into a signed payment arrangement agreement.
  • If service has been discontinued due to non-payment, customer will be required to pay fifty percent (50%) of the amount owed.
  • Customer’s history will be reviewed in order to determine whether granting of payment arrangement will pose too a great risk of loss to the company
  • Additional fee may apply

For more information, contact UBT’s Customer Service Department online here, or call 334.720.0700.

 

Macon-Russell Community Action Agency, Inc. is the main source for utility assistance.

 

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How can I disconnect services?

 

  • Any customer requesting discontinuance of service must fill out a Disconnection Form. (Provided by customer service or UBT website). This form must be properly filled out before a representative can complete the customer’s request. Disconnection form is accepted by office visit, by mail, email and/or fax. Disconnection cannot be done over the phone under any circumstances. The request must be in written form.
  • Upon receiving customer disconnection request, service disconnection will take place within 1-2 Business Days. The customer will be responsible for any/all charges on the account until service has been disconnected by UBT.
    • Due to privacy issues, the account holder, must be the one to request the termination of service. In the event that the account holder has become incapacitated or deceased, an authorized representative with legal documentation can request termination of service for account holder. The customer/authorized party/power of attorney will be responsible for any and all charges on the account before and after the utility service has been disconnected.
    • The final bill will include all consumption used up to the time of service disconnection and any other charges or amounts due.
  • After an account has been closed by customer/authorized party/power of attorney, all funds including deposits, and credits will be applied toward balance owed on the closed account. A check for the remaining balance will be issued to the customer and sent to the address provided on Disconnection Form.
    • Refund checks will only be issued in the name of the account holder. If the customer is disabled or deceased the check will remain in the account holder’s name with the name of the authorized party as In Care Of.

 

 

 

All disconnections must be submitted in written form. Click here to download and print the Request for Disconnection form.

 

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How can I report utility theft?

 

Meter tampering and theft of utility services are illegal acts that not only result in increased costs for our honest customers, but also present potential safety hazards. At UBT, we investigate each incident and pursue action, including criminal prosecution, against anyone found to be tampering with a utility meter or stealing utility services. In order to assist in combating this problem, we have established a Tip-Line that customers can use to report inappropriate or suspicious activity related to utility services. If you have any information please call: 334-720-0778. All tips are anonymous and confidential.

 

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Contact Us

 

P. O Box 831050

101 Fonville Street

Tuskegee, AL 36083

 

Business Hours


8:00 a.m. - 4:30 p.m.

Monday through Friday

Customer Service


(334) 720-0733

(334) 720-0731

(334) 720-0730

Report Power Outages

 

(334) 720-0799

(334) 720-0700

UBT Board Meeting

 

1st Tuesday of each month at the Municipal Complex:

Work Session 5:30pm  - 6:00pm

Board of Directors Meeting 6:00pm